Refund policy

Refund & Return Policy

We want you to be happy with your order from EkkyTech Store. Our products ship from partner warehouses in different locations, so please read this policy before you ask for a return.

1. Returns window

You can request a return within 30 days of getting your order. To qualify, the item must be unused, in its original condition and packaging, and include all accessories.

2. Damaged, defective, or wrong items

If your item arrives damaged, doesn't work, or isn't what you ordered, email us within 7 days of delivery with your order number and clear photos or a short video showing the problem. In most cases we'll send a free replacement or a full refund, and you won't need to send the item back.

3. Orders that don't arrive

If your tracking hasn't updated for 30 days, or your order hasn't arrived within 45 days of purchase, contact us. We'll look into it with the carrier and send a replacement or a full refund.

4. Items we can't accept for return

  • Items that are used, damaged by the customer, or missing parts
  • Personal care or hygiene items once opened (for example earbuds and wearables)
  • Gift cards and sale items marked as final sale

5. How to start a return

Email us at leoekky@gmail.com with your order number and the reason for the return. Please don't send items back without contacting us first. We'll give you the right return address, because it may not be the address on your package. Items sent without approval can't be refunded.

6. Return shipping costs

If the return is because of our mistake (damaged, defective, or wrong item), you pay nothing. For change-of-mind returns, you pay for return shipping, and original shipping costs aren't refunded.

7. Refunds

After we receive and check your return, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to show it.

8. Cancellations

You can cancel within 12 hours of placing your order for a full refund. After that, your order may already be on its way from our warehouse and can't be cancelled, but you can still return it under this policy.

9. Exchanges

The fastest way to get a different item is to return the one you have and place a new order once your return is approved.

Contact us

Questions? Email leoekky@gmail.com. We usually reply within 24–48 hours.