Shipping policy

Shipping Policy

Thanks for shopping with EkkyTech Store. Our products ship directly from partner warehouses, often in different countries, so we can offer better prices. Here's what to expect after you order.

1. Order processing

Orders are processed within 1–3 business days (Monday to Friday, not including holidays). You'll get a confirmation email when you order, and another email with tracking once your order ships.

2. Delivery times

Once your order ships, typical delivery times are:

  • United States: 7–15 business days
  • Canada, UK, Europe, Australia: 10–20 business days
  • Rest of the world: 12–25 business days

These are estimates. Carrier delays, customs checks, holidays, and bad weather can add time.

3. Shipping costs

Shipping costs are shown at checkout before you pay. Any free-shipping offers will be clearly shown on the site or at checkout.

4. Orders with multiple items

Items in the same order may ship from different warehouses. That means they can arrive in separate packages, on different days, with separate tracking numbers. You won't pay extra shipping for this.

5. Tracking

Tracking can take 3–5 days to show updates after you get your tracking number. If you need help tracking your order, email us with your order number.

6. Customs, duties, and taxes

International orders may be charged import duties or taxes by your country. These charges aren't included in our prices or shipping costs, and the buyer pays them.

7. Wrong address

Please check your shipping address carefully. If you contact us within 12 hours of ordering, we can usually update it. After that, your order may already be with our warehouse, and we can't be responsible for packages sent to an incorrect address you entered.

8. Lost or delayed packages

If your tracking hasn't updated for 30 days, or your order hasn't arrived within 45 days of purchase, contact us. We'll look into it and send a replacement or a full refund. See our Refund Policy for details.

9. Packaging

Because items ship from our partner warehouses, packaging may not show our store name, and invoices usually aren't included in the package.

Contact us

Questions about shipping? Email leoekky@gmail.com with your order number, and we'll get back to you within 24–48 hours.